Welcome to the world of TUMI - the leading international brand of
travel, business and lifestyle accessories. Since 1975, TUMI has been dedicated to providing our
customers with an outstanding ownership experience. TUMI’s comprehensive product coverage is
reflective of our commitment to our consumer’s ongoing satisfaction. Specifically, we make three
commitments to our customers:
- You will enjoy using our innovative products that are
designed and manufactured to be the best;
- You will experience world-class, after-sales customer
service;
- For five (5) years after you purchase a TUMI product from one
of our travel, business, or bag collections, or two (2) years for any wallet or accessory, from
an authorized TUMI store or dealer, you will be covered by our Limited Warranty.
TUMI’s warranty extends to the original owner; it is
straightforward and comprehensive, and just part of the total TUMI ownership experience. Should you
have additional questions, please email
info.th@tumi.com or
call 800.781.TUMI (8864) from 8:00 AM to 4:45 PM EST to speak live with a consumer affairs
representative.
FIRST YEAR OF OWNERSHIP: WORRY FREE
With limited exceptions, if your TUMI product is damaged during
the first twelve (12) months you own it– including damage caused by normal wear and tear, airline
handling, or other transit damage–TUMI will cover all repair expenses, including shipping costs to
and from our repair facility. If we determine that the product is damaged beyond repair, we will
replace it. If we determine that a replacement product is not available, we will provide you with a
product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage
(such as scratched leather or stained fabrics), and incidental or consequential damages, such as
damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
YEARS TWO THROUGH FIVE ON TRAVEL BAGS, BUSINESS CASES, CROSS BODY
BAGS, TOTES, BACKPACKS AND HANDBAGS AND FOR THE SECOND YEAR OF OWNERSHIP OF WALLETS AND ACCESSORIES:
YOU ARE COVERED FOR MANUFACTURING DEFECTS AND NORMAL WEAR AND TEAR.
From the beginning of the second through the end of the fifth
year when you own your TUMI travel item, business case or other bag, and for the second year of
ownership for wallets, or accessories, TUMI will repair any item that is damaged due to normal wear
and tear, or defective in materials or workmanship, including any structural defects (such as
defective handles, zippers, or locks). For years two through five, we do not cover damage caused by
airlines or other transit damage. Damage claims in transit cases should be filed against the
carrier. Other damages not covered are damage resulting from abuse, cosmetic damage (such as
scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or
loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Your only responsibility is to ship your item to us for repair,
postage paid, or take it to a TUMI store who will be happy to process the repair. In some cases
there may be a nominal processing fee. Many repairs can actually be handled in the TUMI store, free
of charge. If your item does need to be sent to our facility, we will repair it quickly In those
cases where our warranty does not apply, your local service center will provide you with an estimate
of any repair and return shipping costs that may be incurred.
TUMI GLOBAL LOCATOR:ONE-YEAR LIMITED WARRANTY
If your TUMI Global Locator has a manufacturer defect, or is
damaged during the first twelve (12) months of ownership, TUMI will cover all repair expenses,
including shipping costs to and from our repair facility if the product was purchased from an
authorized TUMI store or dealer. If we determine that the product is damaged beyond repair, we will
replace it. Not covered by this warranty are damages resulting from accident, abuse, misuse,
modification, water damage or cosmetic damage (such as scratches, damage from wear and tear,
dropping or other hard surface impact or the like).
YOU CAN EXPECT YEARS OF QUALITY SERVICE
We do have many customers with well-traveled bags more than five
years old, that they would like to have refurbished or repaired. For these customers, we offer
courteous, responsive service and the highest quality repairs and refurbishment at a reasonable
cost. If we are unable to repair the bag, we will suggest alternative options. Please call your
local service center before sending your product for repair or refurbishment to discuss shipping and
handling costs and other fees.
TOTAL COMMITMENT
The bottom line is that at TUMI, we are totally committed to
keeping you happy about our products and our service. Once you have had the pleasure of owning and
using our products, we hope that they will become your trusted companions for life. You can access
the repair form to fill out and submit, 24 hours a day, seven days a week. If you live in the USA or
Canada, please call 800.781.TUMI (8864) from 8:00 AM to 5:00 PM EST to speak live with a consumer
affairs representative. To contact TUMI customer service outside of the US and Canada, please see
our list of international centers under the "List of Repair Centers" section on this website.
PROOF OF PURCHASE
Please save your store receipt as proof of purchase. This will be
needed to demonstrate your warranty coverage. Additionally, this will serve as proof that your
purchase was made at an authorized TUMI retailer. Our Limited Warranty only applies to products that
were purchased from an authorized TUMI store or dealer. If you no longer have your receipt, we may
be able to use your tracer history in order to demonstrate your warranty coverage. Please visit
Register
Your Tumi to do so.
Registering with the TUMI Tracer® program records the date of
purchase so that your information is in our system. Should you ever need to use our repair services,
we can validate if your bag is still under warranty. Not all items we make have a tracer number, but
most of our luggage, bags, and business cases do. If the item in question is not registered with
TUMI Tracer® it will be your responsibility to provide proof of purchase at an authorized TUMI
retailer. Please see our tracer registration page for more details regarding tracer registration.
Please note: In Hong Kong, Macau, China, Japan and Korea, TUMI Tracer® is not valid for Proof of
Purchase. You will need the original store receipt to validate purchase is from an authorized TUMI
retailer.
This warranty gives you certain rights, and you may also have
other rights, which vary from state to state. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion may not apply to you.