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WELCOME TO TUMI
WELCOME BACK, {{firstName}}
How can we help?
TUMI products are made to exceed expectations, from their superior quality to their technical innovation. That's why we stand behind each one.
We offer complimentary returns within 30 days of receipt by mail or with proof of purchase at a TUMI retail store.
Should you experience any issues with your TUMI product, our experts are happy to assess the damage and determine its warranty coverage.
TUMI's comprehensive product coverage is reflective of our commitment to our consumer’s ongoing satisfaction.
Use one of our self-service tools to get help fast.
Register Your TUMI
Register your product or reunite with one you’ve lost.
Set Your Lock
Learn how to set your TSA-approved TUMI lock.
Check Your Order Status
Track your shipment and delivery status.
Learn more about our policies and guides.
You have questions and we have the answers.
How do I set my TUMI Lock?
How do I register my item?
Can I return monogrammed product?
We are experts at handling the unexpected and are always on standby with solutions and services.
Make It Yours
Monogram and Accenting
Repair Services
We stand behind our products
We hold our products to the highest standard. Every product undergoes up to 70 unique tests, each designed to simulate your life on the move.
A material is clamped with constant pressure and pulled at a speed of 300mm/min.
Using an average step height and stimulating maximum impact force, carry-ons undergo 750 cycles.
For a minimum of 16 hours, material experiences steady rain pressure at an ambient temperature of 72°F.
The process of opening and closing zippers, again and again, for 2,000 cycles
Handles experience drops and yanks with force for 2,500 cycles.
Clamped under tension and ranked by thickness, seams are tested at a speed of 300 mm/min.
We stand behind every product we make.If you encounter any issues, we encourage you to visit your nearest TUMI retail store for a complimentary repair evaluation. Find a Store today.
Zipper Pull Replacement
Wheel Replacement
Top and Side Handle Replacement
Lock Replacement
Contact us - we’re eager to help!
Keep your TUMI performing at its best. Discover our collection of premium care and protection essentials designed to help preserve the look, functionality, and longevity of your travel companions.
