Credit Cards are authorized at the placement of the order and not charged until ordered items are shipped. On order cancellations, the authorization is automatically released. However, it is to the discretion of your bank on how long it takes for it to drop off your pending transactions. Refunds are issued upon successfully processing your return and could take 5-7 business days to see it back onto the form of payment to which you used.
Debit and Bank Check Cards may be charged immediately upon order.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Tumi Full Price Retail stores and Tumi Outlet stores do not participate in the act of phone orders. We will not place any orders over the phone.
State laws require that we charge applicable sales tax on orders shipped to the following states:
Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.
We do not charge sales tax on the purchase of Gift cards. However, items purchased with Gift cards will be taxed if shipped to the states mentioned above.
Please click [here] for information on international taxes. You will need to select the country and proceed in adding items to your cart in order to advance through the checkout flow to see taxes included on your order.
We may feature promotional coupon and discount programs. Follow these simple steps to redeem a promotion or discount code.
If your discount qualifies, it will be displayed in the Payment Summary. On the Payment page in Chekout, enter the code in the box next to "Gift Certificates and Discount Codes." Codes are case sensitive.
Click "Apply".
If your discount qualifies, it will be displayed in the payment summary.
Redeeming a Gift Card is easy. Follow these simple steps:
When you're ready to checkout, click "Shopping Cart."
Proceed through the checkout flow.
On the payment page, enter your Gift card number (codes are case sensitive) and PIN and click "Apply."
If you have more than one Gift card, simply enter each code and click "Apply" after each one. You can use up to 5 Gift cards.
Please make sure you hold all Gift Cards used in this purchase until your order arrives. If your order cannot be fulfilled or you return any items, you will receive a new Gift card with the return balance.
You cannot purchase a Gift card with another Gift card.
Gift cards are non-transferable, non-refundable and are not redeemable for cash except where required by law.
We cannot replace lost or stolen Gift cards.
We do not charge sales tax on the purchase of Gift cards; however, products paid for with a Gift card will be charged applicable sales tax.
PayPal is an alternate method for purchasing your order on TUMI.com. It enables any individual or business with an email address to securely send payments online. If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment. Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.
If PayPal is used for payment, all returned products must be sent by mail, not brought to physical TUMI stores.
For more information, visit the PayPal Help Center.
Apple Pay is a mobile payment and digital wallet service by Apple Inc. that lets users make payments using their compatible iPhone, iPad, Apple Watch, or Mac devices. If Apple Pay is used for payment, all returned products must be sent by mail, not brought to physical TUMI stores.
For more information, visit Apple Pay Support.