The standard delivery timing taken will be approximately three (3) to five (5 )business days after the order has been placed online. Longer processing time may be required during promotions, holidays, and festive season.

Please note: Business days are Monday to Friday, excluding public holidays within thailand.

If we shipped you the wrong product from, please contact our Customer Service Department immediately. Before you reach out, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the difference between the product you ordered and the product you received.You may contact our Customer Service Department by sending us an email at, with a screenshot of your Order History and a photograph of the product you have received for our referencing.

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours.All questions regarding the status of a package with a tracking number should be directed to Kerry Express.

Customers can only purchase product off their local site. Tumi does not participate in cross border shipping. If you would like to ship to a selected country, the purchaser must purchase the products from that specific country's website. uses Kerry Express to ship all customer orders in Thailand

Tumi is not responsible for any charges here by instated through another party. This includes all delivery charges inflicted by an outside party (hotel, etc.).

Items may ship separately depending on size, availability and the addition of value added services (accenting and monogramming).

Unfortunately, you are only able to use one credit card to make your purchase on

You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your zip code and/or email address. You are required to enter an e-mail address during Checkout, so that you may receive emails regarding the status of your order. This will bring your to the Order History page, which will provide you with detailed information about your current and past orders.Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date. If order "is in route," you may opt to receive updates via SMS or email. If order "is processing," you may view an expected delivery date. You may also sign into your account and click on "View your order status." A link is also located in your confirmation email. Please note: order information may not appear in your order history on for up to 24 hours.

After you have clicked "Place Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately.

Processing: Your order has been submitted and the information you entered during checkout is being processed.

Shipped: The products have shipped from our warehouse to the indicated shipping destination.

Cancelled: The order is in cancelled status and will not be processed.

To add products to your Shopping Cart, follow these simple steps:

  • Choose a size and/or color for the product you want to purchase.
  • Click on the drop-down menu to select a size. It will specify in the drop down menu if it is in stock, out of stock, backorder or available for purchase.
  • If a color is not provided, it is out of stock and is not available for purchase.
  • Enter a quantity in the field provided.
  • Click the "Add to Cart" button to add the item to your Shopping Cart.

Tumi is made from the finest materials available under our exacting standards. But, like any other product, it is not indestructible, and eventually may need to be repaired or refurbished. In that event, you will find that we apply the same standard of excellence to our customer service as we do to our products.

For inquiry on repair service, please email to or tel:02-761-9936

TUMI products damaged during the first 12 months you own it, including damage caused by normal wear and tear, airline handling, or other transit damage, TUMI will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages.

From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, accessories, or outerwear, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects. For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above.

One year limited warranty. If your TUMI Global Locator has a manufacturer defect, or is damaged during the first twelve 12 months of ownership, TUMI will cover all repair expenses, including shipping costs to and from our repair facility if the product was purchased from an authorized TUMI store or dealer. If we determine that the product is damaged beyond repair, we will replace it. Not covered by this warranty are damages resulting from accident, abuse, misuse, modification, water damage or cosmetic damage.

In order to see my registered TUMI products in "My Account," you must sign into your account or create a account, click on Register Your TUMI and proceed filling out the form. You will only see your registered Tumi products if and only if you register your items this way. If you register your Tumi products in store or while not signed into your account, you will not see your products listed under "My Account". Please note: Once your item is properly registered, please allow 5-7 business days for your item to show up.

You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces.

Please note: not all products have tracer numbers.

If you are not satisfied with a product that you have purchased, you may return the product within 7 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned. The product must be returned unused, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

If you would like to return an item that you purchased on, please follow the instructions outlined below. Instructions are also outlined on the Return Slip that is enclosed with your purchase(s).

  1. Please contact our customer service at 02-761-9936 or at
  2. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  3. Deliver the parcel to the Kerry Express driver or return the parcel to a TUMI store (except department stores).
  4. When your product has been delivered, Please allow 5-7 days for the system to process within the warehouse in order to verify and return the product.
  5. The system will process the refund after the verification is complete. In addition, the procedure for the refund period is at the discretion of the card holding bank how long it takes for the credit card to appear on the credit card statement or your debit card.

Unfortunately, we do not accept exchanges at this time. If you wish to exchange a product, you must return the product by following the Return Instructions on the packing slip and re-order a new product at Please note: is not responsible for shipping, handling, gift wrap, or other additional charges for returned products.

There are some changes you can make to your shopping cart.

  • To remove a product, click "Remove."
  • By clicking "Add Free Personalization," you can add monogramming to your product. Then click "Apply Personalization" to proceed back to the shopping cart.
  • By clicking "Make this a Gift," you can select your gifting options. Then click "Continue" to proceed back to the shopping cart.
  • Save a product for later. If there are products in your shopping cart that you want to save but do not wish to purchase immediately, you can move them to your With List by clicking "Move to Wish List."
  • If you wish to continue shopping on, you may click Continue Shopping. You can use the Shopping Cart to store products you wish to purchase. At any time, you can return to your cart by clicking "Shopping Cart" at the top of the page.

You may submit your feedback to and your information will be forwarded to the appropriate department. You may also leave a review on by going to the Product Detail Page, select Ratings and Reviews, and Add a Review.

Tumi was the first to bring ballistic nylon to the consumer market over 30 years ago. Now we have perfected it with our exclusive FXT ballistic fabric, which combines a unique weave and a special coating to make it ultra-tough and virtually abrasion proof.

Please contact the store of your choice directly to get the availability of an item.

Please visit the Setting Your Tumi Lock section for instructions

If you would like more information about a product you see on, simply click on the product. This will take you to a Product Detail page that provides a complete product description.

A product's availability is clearly noted on the Product Detail page as In Stock, Backorder, or Pre-order. Most products on our site are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder).

The TUMI nylon fabric refresher is a special spot cleaning formula that removes dirt and most stains from ballistic and micro fiber nylon fabrics. Directions for use: Wipe excess dirt from fabric with a clean, dry cloth, bristle brush, or sponge. Gently rub into affected area. After a few seconds, wipe once more with a clean, damp cloth and air dry. The TUMI leather conditioner is a complete leather care product designed to clean, polish and protect most leathers (except suede or napped finishes). The special wax-free lotion was created for Tumi to preserve the rich luster and soft hand of its fine leather luggage, business cases, handbags and accessories. Directions for use: Shake well. Always test on a small area before treating an entire item. Using a clean soft cloth, smooth conditioner onto leather surface, let dry, then buff gently with a soft dry cloth. For exotic and naked leather apply sparingly, work into the surface, let dry and buff with a soft absorbent cloth. For best results, apply the conditioner to product before its first use. Reapply as needed.