Shipping Service & FAQs
SHIPPING METHODS AND COSTS
Depending on the product(s) you purchase on TUMI.com and the location to which the products will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your product(s).
Shipping costs are based on the shipping method of choice for your product(s) and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Business Days
Business days are Monday - Friday, excluding United States federal holidays.
Delivery Methods
Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day or Priority service). In order to receive priority services, your order must be placed before 11:00 AM EST the day before. Please note: Allow an additional 2-4 days processing time for all items with monogramming or accenting.
SHIPPING TO MULTIPLE ADDRESSES
TUMI.com is pleased to offer shipping to multiple addresses. This feature allows you to send products in your Shopping Cart, from one order, to more than one shipping address. Simply follow the prompts to enter each address during Checkout. Please note products in your order sent to multiple addresses may be shipped from our warehouse at separate times. Follow these steps to use the multi-ship option: After clicking proceed to checkout, select the option “Multiple Shipments.” Fill in your shipment addresses for each product. Select a shipping method for each delivery. Proceed to the next step and continue with filling in your billing information.
ITEM AVAILABILITY
The availability of a product is clearly noted on the Product Detail page as "In Stock", "Pre-order", or "Backorder." Most products are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder). For more information, please read the details below.
Please note: expected shipment times specify when a product is expected to leave our warehouse, not when the product will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Delivery times will also increase if you choose to monogram or accent items in your order.
You will not be billed for products purchased with a credit card until the products have shipped. You may be billed for products purchased with a debit or bank card immediately upon order confirmation.
Products Available for Monogramming
We currently offer complimentary monogramming for most of our travel and business design collections. In addition, many of our wallets and mobile accessories may be monogrammed as well. For our travel and business designs, monogramming will be placed on the exterior leather monogram patch and/or luggage tag where available. Wallets are generally monogrammed on the interior section.
Monogram Styles
You may choose either the understated blind stamp embossing technique or the bolder print technique, available in an array of colors including TUMI Red. We offer two lettering styles and one size option for each type of product, and a maximum of three (3) initials.
Timing
The monogramming and accenting of an item requires additional time. Please allow an additional 2-4 business days processing time for all items with monogramming or accenting. Please note: once monogramed, an item is not returnable.
IN-STOCK PRODUCTS
Most orders for In-Stock products begin shipping as soon as your online purchase is completed. Products are shipped once they are located in stock, your payment is approved, and the receiving address is verified. In-Stock products leave the warehouse in 1-2 full business days.
After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
PRE-ORDER PRODUCTS
Pre-order products are products that are not in stock but available for advanced purchase on our site. Pre-order products are shipped directly once they arrive in stock. You will be notified of the status of your pre-order product via e-mail.
Expected shipment time (for example, "Pre-order: Buy now for shipping 4-6 weeks") is indicated on the Product Detail page.
BACKORDER PRODUCTS
Backorder products are products that are temporarily out of stock but available for purchase on our site. Backorder product that you may order is shipped directly to you once it is back in stock.
You will be notified of the status of your product via e-mail.
TRACKING YOUR ORDER
WHEN CAN YOU TRACK YOUR ORDER?
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on the way to you, the carrier may not be able to provide any information about your package for up to 48 hours.
FINDING YOUR ORDER STATUS
The status of your order is easy to find.
Check Your E-Mail.
You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order. Please click on the link within your email and it will direct you to Tumi.com “Order Status Page.” This is where you may enter your order number and either your billing zip code and/or email address to view your order status.
Visit The Website.
You may sign in at TUMI.com for your Order History at any time. Information about your open orders, tracking, and past orders is available. In order to see your're tracking information, click on the tracking number provided to you on the Order History page.
Contact Us.
If you still have questions about your order, please contact us via service@tumi.com
HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by TUMI.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by UPS, who will provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our website when it becomes available.
* Tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.