What can we help you with?
Shipped: The products have shipped from our warehouse to the indicated shipping destination.
Canceled:The order is in canceled status and will not be processed.
- Choose a size and/or color for the product you want to purchase.
- Click on the drop-down menu to select a size. It will specify in the drop down menu if it is in stock, out of stock, backorder or available for purchase.
- If a color is not provided, it is out of stock and is not available for purchase.
- Enter a quantity in the field provided.
- Click the "Add to Cart" button to add the item to your Shopping Cart.
- Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
- Enclose the Return Slip, listing the purchase(s) you are returning and why.
- Secure the prepaid shipping label from the Return Slip securely to the carton. Please make sure that the address to which it will ship is clearly legible. If you cannot find the Return Slip, please call our Customer Service Department or contact us at firstname.lastname@example.org
- Before sending the return shipment, please remove all extra labels from the outside of the package.
- Present the package to any UPS driver, take the package to any UPS customer counter, or drop the package at any authorized UPS shipping outlet.
- Keep the UPS Return Tracking Number for your return in order to monitor delivery status
- Once your item has been delivered, please allow 3-5 days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.
- To remove a product, click "Remove."
- By clicking "Add Free Personalization," you can add monogramming to your product. Then click "Apply Personalization" to proceed back to the shopping cart.
- By clicking "Make this a Gift," you can select your gifting options. Then click "Continue" to proceed back to the shopping cart.
- Save a product for later. If there are products in your shopping cart that you want to save but do not wish to purchase immediately, you can move them to your With List by clicking "Move to Wish List."
- If you wish to continue shopping on www.tumi.com, you may click Continue Shopping. You can use the Shopping Cart to store products you wish to purchase. At any time, you can return to your cart by clicking "Shopping Cart" at the top of the page.